Terms & Conditions

ent actual or potential

Please do not use MO Pilates website or services if you disagree with any part of these Terms and Conditions.


The following Terms and Conditions have been prepared to help you make the most of mopilates.co.uk

Please take a few moments to read them thoroughly.

We reserve the right to change our terms and conditions and therefore users should check them regularly.


In the Terms and Conditions the following definitions apply:

"Terms and Conditions" means these terms and conditions.

"Terms" means these terms and conditions.


"Studio" means MICHELLE ORMROD PILATES, Milbank Rd Darlington, DL3.
"Client" means any person that has completed and submitted the PARQ questionnaire at MO Pilates, and his or her registration has been accepted by MO Pilates.

"Website" means www.mopilates.co.uk or any subdomain thereof.

"Site" means www.mopilates.co.uk or any subdomain thereof.
"Site Information" means the information contained in the pages of the Site.

References in the Terms and Conditions to the singular will include the plural and vice versa. References to the masculine gender will include references to the feminine gender. References to the feminine gender will include references to the masculine gender


Governance and Applicability

If you access and use the Site, you accept and agree to be bound by and comply with these Terms. If you do not accept the Terms, do not use the Site.

The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.


All products and services of MO Pilates and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the Site Information may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes




Members are required to follow the instructions of MO Pilates instructors at all times.


Clients are required to wear a form of dress appropriate to the practice of Pilates. MO Pilates recommend that clients wear leggings or shorts and a T-shirt or sports top. No zips or buttons to be worn that may scratch or tear the equipment. Clients should attend sessions barefoot or, if preferred, with socks.

Studio Opening Times

Session times at the Studio may vary from time to time, including cancellations of individual classes. Session times will be published by the Studio and will be available either at the studio or on the Website. We reserve the right to make alterations to the classes, instructors and/or equipment.


Out of consideration for the instructor and other clients, and also for your own safety, please be aware that if you are more than five minutes late for a class, you may not be able to take part. In this instance, MO Pilates reserves the right to charge you for the session.

In the case of all evening classes you must arrive at least 5 minutes prior to the scheduled start to the session for access to the car parking and building - failure to do so will result in no access to these facilities and the session; MO Pilates reserves the right to charge you for the session.  

Payment Terms


Payment for Products & Services

All Credit Cards will be processed in Pounds Sterling at the time of payment. MO Pilates is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Gift Certificates

Details of session prices and gift certificate prices are available either at the Website or directly from the Studio.

Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in these Terms and Conditions.

Refund / Cancellation Policy

Clients will be notified in advance, when possible, of any class cancellations and credited accordingly.


Private Sessions

You can cancel or reschedule sessions but you must give the Studio 24 hours notice. Failure to cancel or reschedule a session within 24 hours of its start time will result in you being charged for the session. You can reschedule or cancel sessions via your personal Studio booking account linked to the Site or by telephoning the Studio.

If you have not already paid for the session, you will be charged at the next session.

No further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.

Class Bookings

Payment for all classes must be received prior to or on the scheduled class date. Once payment has been taken there are no refunds or credits for missed sessions.


Payment passes are subject to their valid dates. Passes cannot be extended beyond their expiry date. Michelle Ormrod Pilates has a 24hr cancellation policy on ALL sessions. If you miss a session without notice you will be charged for the session. It is the responsibility of the client to use all sessions on a pass within the expiry date; all sessions are subject to availability. 

A class pass (or part thereof)  is NOT transferable to payment passes for private sessions.


If you are unable to attend a block of sessions due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee (waiver of any cancellation fee is solely at the discretion of the administration). This cancellation fee may be avoided if you opt for a service credit instead of a refund. Service credits are valid for 90 days only (or at the discretion of the administration on consideration of the circumstances).

If we are notified after your session begins, we can only give you a credit towards another series of sessions. This credit is non-transferable and accounts for only the sessions remaining in your program at the time you requested cancellation.



No refunds are available for completed consulting services.



Equipment and Accessories

May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.

Products that are defective or damaged upon arrival may be returned immediately for exchange.

Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page

Customers are responsible for all shipping charges on exchanges or refunds.

Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product


Digital Products (Audio, Video, Downloads)

These products are not eligible for return or exchange.

Should your digital product be defective or damaged upon arrival please contact MO Pilates and arrangements will be made for a copy to be made available.

Health, Fitness, Safety and Hygiene


Clients are required to complete the enrolment form which contains specific health history questions. It is the Client's responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme that he follows or session which he attends. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session.

Advice provided by instructors at MO Pilates at no time constitutes medical advice in substitute for advice provided by a medical professional.


Members are advised not to undertake physical activities without first seeking medical advice if they have concerns over their physical condition. MO Pilates reserves the right to refuse access to any Client if, in MO Pilates absolute discretion, it considers that the health of the individual concerned may be endangered by the use of its facilities.

Participants must inform MO Pilates of any changes in their health and fitness, including pregnancy, injuries or medical conditions, before undertaking any activities at the Studio. The Studio must be informed of any such changes after the initial health questionnaire is complete.


Communication & Materials
Any marketing, educational or other materials of this nature whatsoever produced by Michelle Ormrod Pilates in connection with the Studio and which are made available to Members at the Studio, will at all times remain the property of Michelle Ormrod Pilates  and will be subject to Michelle Ormrod Pilates copyright. 


Michelle Ormrod Pilates will generally communicate with the Member by email. By providing an email address the client consents to receiving email communications including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. Michelle Ormrod Pilates will not be liable for any loss or damage suffered as a result of communicating with a client by email.


Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Any unprotected email communication over the internet is, as with communication via any other medium (e.g. mobile phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

Collection of Information

I may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit my site, fill out a form, and in connection with other activities, services, features or resources I make available on our Site. I will collect personal identification information from users only if they voluntarily submit such information to me.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

I may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organisations for marketing purposes.


Limitation of Liability


MO Pilates cannot be held responsible for any particular session, instructor and/or item of pilates equipment not being available for whatever reason. MO Pilates reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities provided to Clients, without notice and in its absolute discretion and MO Pilates will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

Advice provided by Instructor at no time constitutes medical advice in substitute for advice provided by a medical professional.


MO Pilates accepts no liability for injury to Clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

In consideration of their participation in the activities and programmes of MO Pilates and the use of facilities and equipment owned and/or under the control of MO Pilates, the Client hereby waives and releases MO Pilates and its instructors from any and all responsibility or liability for injuries or damages resulting from their participation in any of the activities facilitated by MO Pilates or use of the Studio's equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of MO Pilates.

Personal Belongings

Personal belongings are brought onto the studio premises at the clients own risk and MO Pilates does not accept liability for any loss or damage whatsoever to such items.

Internet & Email

Any unprotected email communication over the internet is, as with communication via any other medium (e.g. mobile phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

No Endorsements

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.


Links from or to web sites outside the Site are meant for convenience only. MO Pilates does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Following links to any other site is at your sole risk and MO Pilates will not be responsible or liable for any damages in connection with following links. Links to downloadable software sites are for convenience only MO Pilates is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

© 2017 Michelle Ormrod Pilates